BALTIMORE, MD 21202
JOB SKILLS AND REQUIREMENTS
Communication Skills: You will be listening and speaking to people by phone, often in some state of distress. Your ability to listen, speak plainly and communicate effectively will be necessary.
Ability to Multitask: Dispatchers often are moving a lot of cars around at the same time, tracking their movements and keeping tabs on what they need.
Problem-Solving Skills: You will need to be able to prioritize the most important situations, and think quickly on your feet.
Schedule and dispatch vehicles to appropriate locations according to customer requests, specifications, or needs, using telephones.
Confer with customers or supervising personnel in order to address questions, problems, and requests for service or equipment.
Prepare daily work and run schedules.
Receive or prepare work orders.
Oversee all communications within specifically assigned projects.
Record and maintain files and records of customer requests, work or services performed, charges, expenses, inventory, and other dispatch information.
Determine types or amounts of vehicles, or personnel required according to work orders or specifications.
Advise personnel about traffic problems such as construction areas, accidents, congestion, weather conditions, and other hazards.
Assures that each scheduled route is appropriately covered by utilizing available relief or substitute drivers/assistants.
Maintains an accurate daily attendance roster of drivers and assistants.
Maintains cordial working relationships with assigned drivers and assistants
Ensures that drivers clock their times accurately and that any write in time is accurately reflected on the daily report.
Perform a variety of clerical support duties as assigned; type correspondence, memos and other items; compile data from clearly defined sources and prepare reports; answer telephone, route calls or messages; prepare and process requisitions; distribute mail.
Must have reliable transportaion
Must have flexible schedule hours could vary from ( 6: 00 am - 3: 00 pm, 9: 00 am - 5: 00 pm and or 3: 00 pm - 11: 00 pm )